Service Orchestration is the final stepping stone in the dynamic desktop delivery puzzle. At a high-level, service orchestration empowers the business to drive IT processes. Business processes and rules are mapped and encapsulated in a personalised service catalogue that is presented to users.
The business is then able to request delivery of these services as and when necessary. Delivery of services can include individual workflow actions, such as approvals and/or requests for additional information. In the background the services are delivered in a predictable, automated fashion with RES Automation Manager Run Books.